Dear Mr. Nicholls:

I would like to take this opportunity to both thank and commend Kelly Strauss of
Nicholls Auction Marketing Group. Auctions by nature are precarious and can make the
seller very apprehensive as well as uncomfortable with their decision. However, from our
first meeting Mr. Strauss put me at ease, impressing me with his honesty, integrity, and
straightforwardness.

There were no promises, raised expectations, or pressure to sign a contract with your
company to auction my property. Kelly Strauss was direct, honest and realistic with his
explanation of the entire process. He understands the market, a changing one as well,
from both a buyer’s and a seller’s perspective, is responsive to questions with phone calls,
text messages and emails, and motivated and well-organized.

Even when confronted with a serious obstacle put in place by the county, Mr. Strauss
worked immediately to outplay rivals and move expeditiously to bring the auction to its
successful conclusion. Success is never easy to define, but from my perspective, with my
home on the market for 18 months and little solid interest, that I got my target price
demonstrates that your company does indeed "accelerate marketing" and "create the
market" as you claim.

I appreciate the professionalism and honesty with which I was treated by Mr. Strauss.
Armed with strategic marketing strategies and a respect for open communication, Mr.
Strauss enabled me to walk away impressed and satisfied.

Sincerely yours,

Mary Sue Hafner

— "...Enabled Me to Walk Away Impressed and Satisfied."